Posts Categorised: Airports

Come dine with me

Author: Pragma / Categories:
  • Airports
  • F&B
  • Dining at airports is now an essential part of the airport experience and no longer just for the reluctant, hungry traveller.
    Improved choice, quality and service in airport dining has been a small but significant part of the overall growth in the UK F&B market that has seen a CAGR of 2.1% since 2010, making

    Alex Avery of Pragma discusses the key retail travel trends for 2017 in Airport Focus International.
    Download the article here
     

    Mile-high street

    Author: Pragma / Categories:
  • Airports
  • In-flight retail had been sheltered from many of the challenges that have impacted the high street. In fact, it is little different today than fifty years ago: after your meal a trolley is wheeled down the aisle carrying fragrances, watches, spirits and tobacco and of course, the obligatory cuddly toy. It is not surprising that

    London Luton Airport has just announced a major commercial tender programme, embracing some 47 units and 7,027sq m of retail and food & beverage space.
    Commercial Director Rupert Lawrie said, “We are very fortunate to have strong passenger demographics, with 79% of our passengers being ABC1. We’ve worked extensively with Pragma Consulting and Rawls &

    Flying off the shelves

    Author: Pragma / Categories:
  • Airports
  • F&B
  • In the last year we have worked with airports from all over the world and we have seen dynamic, inventive and often breath-taking retail and F&B concepts which has begged the question: why hasn’t the high street kept up with these innovations, and what can it learn?
    Store layouts in airports have long been adapted

    The new Mexican wave

    Author: Pragma / Categories:
  • Airports
  • Whilst the Mexican economy may no longer be a blazing emerging market with just over 2% GDP growth (down from over 6% in 2010), our recent travels to the country have revealed it to be vibrant with a lot to offer to retailers.
    We were particularly impressed by the skill and effort put into

    Net Promoter Score (NPS) has long been a darling metric among investors and retailers, but not without attracting its fair share of criticism. While NPS is generally discussed as a measure of customer loyalty, it is more correctly a measure customer advocacy. Pedantic? Perhaps, but a recent Pragma project illustrates why this distinction can be

    Apple’s iBeacon was launched with little fanfare in June 2013 but quickly gained hype over the following weeks as marketers began to theorise the possible uses of this new technology.
    iBeacon is a tool that allows a low-cost transmitter to communicate with mobile and tablet devices within a close proximity. Provided you have an enabled

    What are the 7 keys to success for retailers and asset owners in commercial spaces today?
    Download a copy of Alex Avery’s presentation at BCSC 2014 to discover the answers.

    Flight of Fancy

    Author: Pragma / Categories:
  • Airports
  • F&B
  • Value
  • Serving international passengers is a challenge for airport F&B: with visitors from different time zones wanting breakfast in the evening and dinner in the morning, flexibility is key. This can be difficult if your brand is known for one thing in particular – watch this space for a Nando’s breakfast when it opens at Gatwick