L.K.Bennett

Operational review

About the brand

L.K.Bennett is a premium women’s footwear and clothing retailer in the UK in the aspirational luxury segment. The business was acquired by Phoenix Equity Partners and Sirius Equity in 2008. It currently operates over 160 global points of sale and had a turnover of c.£100m.

 

About L.K.Bennett
Challenges for L.K.Bennett

The Challenge/Task

As part of the acquisition of L.K.Bennett by its current owners, Pragma was asked to conduct a business evaluation and operational review to identify opportunities for sales and profit improvement.

Since then, Pragma has worked closely with the business to support in the on-going growth and optimisation of the proposition.

What We Did

Location strategy for 50 new stores

Visited and assessed all stores in the portfolio and evaluated against KPI templates

Evaluated staffing needs for all stores and made recommendations for improved rosters

Evaluated IT and logistical processes

Developed a brand framework to identify the customer profile across all product categories, with particular attention to the their core target customer

A strategic review of L.K.Bennett’s customer proposition and operation, highlighting areas for strategic investment e.g. multi-channel proposition

“As well as providing valuable insight pre-acquisition Pragma supported us in achieving our objectives for the business following the acquisition.

Partner and Co-Founder, Sirius Equity LLP
L.K.Bennett Results

The Result

L.K.Bennett has seen wide ranging operational changes, leading to significant improvement in sales and profitability.

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